IELTS has corrected scores for a small number of test-takers from 2023–2025. Affected candidates can access updated results, refunds, or resits.
IELTS has acknowledged a technical issue that affected the scores of some test-takers in China between 2023 and 2025. Emails were sent to candidates whose results were involved, informing them of corrected scores and available support options.
Issue Identified, Affected Candidates Notified
IELTS said the problem had caused “a small proportion” of test-takers to receive incorrect results. According to the organisation, the issue has now been fully resolved. Updated scores have been released, and candidates were offered support such as refunds or free resits.
The organisation stressed that “over 99 per cent of IELTS tests were unaffected.” Candidates who did not receive an email notification are not involved in this incident.
How to Check Updated Results
According to information confirmed by Chinese media, notified test-takers can log in to the IELTS Official Service Platform to view their updated scores. The revised results should appear within two weeks of the notification email.
System processes have been strengthened to prevent similar issues in the future. Updated Test Report Forms automatically replace previous versions. Candidates who have already used their earlier results for applications may request supporting documents from IELTS if needed.
Candidates Report Mixed Impact
Some test-takers told the media that the unexpected changes disrupted their application timelines. One candidate, Mr Ren, said his updated score allowed him to meet the requirement for the University of Melbourne after multiple retakes. But these repeated attempts cost him a lot. He spent almost 8,000 yuan (about 860 pounds) on the four extra exams. Another candidate, Ms Zhao, said she received a refund after her corrected results were issued. Meanwhile, some even changed their life plans because of incorrect IELTS scores.
Candidates who received a notification are advised to check their revised scores, download the new Test Report Form, and contact institutions or agencies if their previous scores were already submitted.
Written by Yi Shen.
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